We have resolved the dilemma by use of non-digital channels as the only way to reach out to those Digitally Excluded. This is why our project adopts a traditional community development approach in supporting people to access online socially essential services. We use proxy organisations such as social care, health, community groups, charities etc., across the borough. We organise outreach in the hope of meeting people digitally challenged or their friends and families. We use printed material to invite residents to attend events, usually via friends and families. What more can we do?