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In August 2024, Good Things Foundation brought together around 100 experts and practitioners from a range of sectors for a series of roundtable discussions to help to form ideas to drive action on digital inclusion. This paper summarises the expert overview provided to participants ahead of the roundtable so that they had an understanding of key insights and practice from the UK and elsewhere. Specifically this paper focuses on national and local government services, NHS and other public sector services, commercial financial services, as well as central government services. https://www.goodthingsfoundation.org/policy-and-research/what-works-colab/digital-services-briefing

We need support because getting help for digital activities is tough. Although we believe in our mission, finding the right mix of digital support, and other resources, for small digital charities is challenging. People often mistake us for a computer club, but our goal is to use the internet to combat exclusion caused by digitalisation.  https://www.civilsociety.co.uk/news/charities-concerned-about-digital-exclusion-of-beneficiaries-report-finds.html Engaging technical support on a limited budget.

Disabled people are 35% less likely to have essential digital skills for life those with lower incomes, older people, and disabled people are all at a higher risk of being digitally excluded. Yes, anyone can be digitally excluded. Digital exclusion is not the result of one one factor but many: The design of digital services and how accessible they are for people with different disabilities How disability and digital inclusion intersects, or overlaps, with other social categories. Such as race, sexuality, gender, social class and more. 'intersectionality explains how different social categories interact with one another. These interactions produce unique positions of discrimination and/or privilege. For example, a person using a wheelchair may be able to use a website that a person with visual impairment cannot. Another example is that black wheelchair user may experience a unique from of discrimination rooted in both ableism and racism, compared to that of a white wheelchair user. Intersectionality tells us that there is not a a hierarchy of discrimination. Instead, it offers a way to understand how different factors of our identity interests to produce unique experiences'. https://www.citizensonline.org.uk/digital-inclusion-and-disability/