The Definition of digital exclusion has changed over the years, from a simple 'user/non-user to exploring different levels of internet use and skills divisions it has also grown to look at more than just internet use.
Broad defined, digital exclusion is where a section of the population have continuing unequal access and capacity to use information and communications technologies (ict) that are essential to fully participate in society.
Digital inclusion is about working with communities to address issues of opportunity, access, knowledge and skill in relation to using technology, and in particular, the internet.
Many different terms are used interchangeably-digital inclusion, digital participation, digital capability, digital literacy-but essentially it's about people being able to use digital technologies, particularly the internet, in ways that enhance their lives and contribute to helping them overcome other disadvantages which they might face.
Helsper 2012 identifies steps of digital engagement, ranging from basic use involving communication, intermediate use involving networking, and advanced use involving civic participation.
Digital literacy must be looked at as part of inclusion. Users of the internet can still be digitally excluded because they lack the skills to be able to navigate the digital world.